Fit for purpose?

Here at Tutti Audio we pride ourselves on our professionalism, knowledge and expertise. Indeed, we go that extra mile to ensure that all our customers get honest open advice, care and value for money.

As some of our products and services relate to pre-owned, vintage audio equipment (otherwise referred to as electrical goods), we feel it important for your own benefit, to clarify what your statutory rights are in this respect.

Although there is no legal requirement we are aware of for a retailer to offer a warranty period on second hand electrical goods, we do. In fact, we provide a full three months parts and labour guarantee, over and above your statutory rights.

Importantly, we pay serious attention to the equipment’s electrical safety as vintage record players and hi-fi systems were produced many years prior to modern day practices and European harmonised norms. In this case the Electrical Equipment Safety Regulations 1994 (Low Voltage Directive).

Indeed, on browsing the Internet, it’s not difficult to find traders selling similar second hand equipment devoid of any warranties or cognizance with respect to electrical safety legislation.

Here then as we understand it are your statutory rights in a nutshell…

The Sale of Goods Act 1979, under which traders must sell goods that are as described and of satisfactory quality, applies to second-hand goods just as it does to new ones.

This is also the case when buying from any standalone official online retailer irrespective of whether the goods are second-hand or new. In fact, in this case, another layer of protection will apply, known as Distance Selling Regulations.

As you haven’t been able to see the physical goods prior to purchase, this law states that you have a seven-day cooling off period, starting from the day after delivery in which to change your mind. This means you can get a full refund without having to give a reason, regardless of whether the goods are second-hand or new.

When you make a second hand or new purchase from a retailer’s shop/premises you can exercise exactly the same rights under the Sales of Goods Act. This means that if the item is not fit for purpose or is faulty, you can demand a refund.

However, if you merely change your mind the retailer is under no legal obligation to provide a refund or even a return.

Whether new or second hand, all electrical goods sold must meet the Electrical Equipment Safety Regulations 1994 (Low Voltage Directive).

Beyond the call of duty!


Tutti Audio putting you in the know


Make a smart purchase and be aware of your rights covering new and second hand electrical goods


Read on...

Tutti Audio Warranty Disclaimer

Warranty

Here at Tutti Audio we really do value your custom and sincerely wish to ensure you are completely satisfied with your purchase. Accordingly, we have put in place a warranty scheme, exceeding your statutory rights, whether your purchase is for a new or pre-owned piece of equipment.

What does this Limited Warranty cover?

This Limited Warranty applies to equipment, purchased from Tutti Audio (the “equipment”).

It covers any defects in material or workmanship under normal use during the warranty period.

During the warranty period, Tutti Audio will repair or replace, at no charge, products or parts of products that proves defective because of improper material or workmanship, under normal use and maintenance.

Due to the age of certain items such as pre-owned vintage record players and vintage Hi-Fi equipment it may be necessary to repair the product using refurbished or alternative replacement parts which may also differ in appearance to the original. 

How long does the cover last?

Unless otherwise agreed in writing, for all new Tutti Audio manufactured and supplied equipment such as our ‘Let’s Twist Again’ table lamp and Contemporary Audiophile Stereogram, inclusive of Icon Audio valve amplifier and Pro-Ject turntable, the warranty period is for two years from the date of purchase.

For all pre-owned audio equipment such as vintage record players and vintage Hi-Fi equipment the warranty period is for 12 months from the date of purchase.

Replacement of the equipment or equipment part assumes the remaining warranty of the original equipment.

What does this Limited Warranty not cover?

This limited warranty does not cover:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.

Components that are affected by general wear and tear such as: bulbs, indicators, styli, cartridges and fuses.

Theft, loss, accidental or malicious damage or damage as a result of a natural disaster.

Posting charges to and from Tutti Audio.

Any damage caused to the equipment as a result of return carriage to Tutti Audio.

Tutti Audio will not be liable whatsoever for any indirect losses you may incur through interruption of service or breakdown of the equipment, including any loss of profit or revenue howsoever caused. Liability in respect to personal injury caused by our negligence shall not in any way be restricted.

What do I do in the event of a problem?

Contact Tutti Audio immediately by, email, letter or telephone, we will then discuss and advise the best course of action to take and anticipated time it will take to resolve the problem. Please ensure you have the necessary documents to provide proof of purchase.

In the event that the equipment needs to be returned to Tutti Audio for repair or replacement, it must be returned in its original packaging along with any accessory/ancillary items requested by Tutti Audio.

Tutti Audio will notify you upon safe receipt and keep you updated with respect to progress.

In the event of a warranty claim being declined by Tutti Audio for the reasons set out above, a formal estimate for repair (subject to final test) or replacement will be provided.
 
Your statutory rights remain unaffected.